Warranty service:Provide free repair or replacement of defective parts within the warranty period due to manufacturing or material issues.
Handle warranty claims, including inspection, diagnosis, and resolution of problems.
Technical support:Offer remote or on - site technical assistance for ship operation, maintenance, and troubleshooting.
Provide guidance on system upgrades, software updates (if applicable for ship - borne systems), and equipment optimization.
Spare parts supply:Ensure timely availability of genuine spare parts to maintain the ship's normal operation.
Manage spare parts inventory, distribution, and delivery to customers.
Maintenance and overhaul services:Conduct regular maintenance services such as engine maintenance, hull inspection and cleaning, and system checks.
Perform major overhauls to restore the ship's performance to optimal levels after a certain period of operation.
Training:Provide training for the ship's crew on new equipment operation, safety procedures, and maintenance skills.
Offer courses on regulatory compliance related to ship operation and environmental protection.
Documentation and information services:Update and provide technical documentation, operation manuals, and maintenance guides.
Share information on industry standards, regulatory changes, and best practices for ship management.